# Frequently Asked Questions

Find answers to the most common questions about our platform, features, account setup, and more.

### Account Questions

How do I open an account with MineXpat?
You can open an account by visiting our website and clicking on the 'Sign Up' button. Follow the registration process, provide the required information, and verify your identity to start trading.
What documents do I need to verify my account?
You'll need a valid government-issued ID (passport, driver's license, or national ID) and proof of address (utility bill, bank statement) dated within the last 3 months.
What types of trading accounts do you offer?
We offer three account types: Standard, Leverage Plus, and Raw Spread. Each is designed for different trading styles and experience levels.
What is the minimum deposit to open an account?
The minimum deposit for all our account types is just $1.

### Trading Platforms

Which trading platforms does MineXpat support?
We support MetaTrader 5 (MT5) across desktop (Windows, macOS, Linux), web browser, and mobile (iOS, Android).
How do I download the trading platform?
Visit our MetaTrader 5 page or download directly from the App Store (iOS) or Google Play Store (Android).
Can I use Expert Advisors (EAs) for automated trading?
Yes, MT5 fully supports Expert Advisors (EAs) for automated trading strategies.
Do you offer a demo account?
Yes, we offer a free demo account with virtual funds so you can practice trading without risk.

### Deposits and Withdrawals

What payment methods can I use?
We accept bank transfers, credit/debit cards (Visa, Mastercard, Maestro), and cryptocurrency (Bitcoin).
Are there any deposit fees?
No, MineXpat covers all third-party transaction fees for deposits.
How long do withdrawals take to process?
Most withdrawals are processed instantly. Bank transfers may take 1-3 business days depending on your bank.
Is there a minimum withdrawal amount?
The minimum withdrawal amount varies by payment method. Please check the deposit and withdrawal page for details.

### Security and Regulation

Is MineXpat regulated?
Yes, MineXpat is a licensed and regulated broker operating under international regulatory standards.
How is my personal information protected?
We use industry-standard SSL/TLS encryption, Web Application Firewalls, and DDoS protection to safeguard your data.
Are my funds safe with MineXpat?
Yes, client funds are held in segregated accounts separate from company operational funds with top-tier banking institutions.

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